May Session: Tickets Flow. Nothing Changes.
Free Community Meetup — Southwest Florida / Gulf Coast

Sarasota
ITSM Insights Meetup

Sarasota style — laid-back but laser-focused. Real ITSM conversations over a midday gathering at Gulf Coast's Philanthropy Center.

Wednesday, May 13, 2026
11:30 AM EDT — doors open
Sarasota Philanthropy Center, downtown Sarasota
Free — no cost, no catch
25 seats — this is Kickoff #1
Session: Tickets Flow. Nothing Changes. — 35 min
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Reserve My Seat — May 13 Learn More About This Meetup
What We're About

Real Conversations.
Real Takeaways.

The Sarasota ITSM Insights Meetup is a laid-back, zero-pressure midday gathering for IT service management professionals — help desk leads, ITSM managers, IT directors, and anyone trying to make IT deliver more value to the business.

Zero Sales Pressure

No vendor pitches. No certification hard-sells. No "just want to quickly mention our product." This is a community space — full stop.

Practical Takeaways

Every session focuses on real wins you can apply the same afternoon — quick improvements, honest lessons, and ideas that actually work in the real world.

Connect Locally

Meet other IT pros from Sarasota and the Gulf Coast of Southwest Florida. Share war stories. Find your people. Build relationships that go beyond the event.

Beginners Welcome

You don't need an ITIL certification or years of experience. If you care about making IT better, you belong here. We start from day one at every event.

Want to Present?

Got a win, a lesson, or an idea worth sharing? We love member-led talks. Reach out to Ryan — the bar is just "useful to someone in the room."

Quarterly Rhythm

We're building a consistent quarterly gathering — so this isn't a one-and-done. RSVP for May and be part of shaping what this community becomes. August is next. Then November.

Your Host

Hosted by Ryan Holzer

Ryan is Founder and Principal of Tideline Insights, an ITSM consulting firm — ITIL Expert with 20+ years of hands-on service management experience, from help desk to enterprise ITSM transformations across the U.S.

Ryan started the Florida ITSM Insights Meetup series because he couldn't find a local space for real practitioner conversations — so he built one. No fluff. No sponsors with agendas. Just IT pros helping each other get better at the work.

ITIL Expert Continual Improvement SMB Service Delivery 20+ Years ITSM Sarasota
Ryan Holzer, host of the ITSM Insights Meetup
May 2026 Session

What You’ll Walk Away With

Tickets Flow. Nothing Changes. — a 35-minute practitioner session grounded in ITIL 4’s Continual Improvement practice.

Where to Start When Everything Feels Broken

A practical method for identifying the highest-leverage improvement opportunity in your environment — without a formal assessment or a consultant.

A Lightweight CI Register You’ll Actually Use

How to track improvement initiatives without a ServiceNow license or a dedicated process manager. Works in a spreadsheet. Works on day one.

Measuring Progress Without a Data Team

Three metrics any SMB IT team can pull from their existing ticketing system to demonstrate improvement — and make the case for more resources.

Breaking the Firefighting Cycle

Why reactive IT teams stay reactive — and the one structural change that gives your team space to actually improve instead of just survive.

Your One Action Item for Thursday

Every session ends with a structured group discussion and an action plan worth taking a photo of. You’ll leave with one concrete, actionable next step you can start tomorrow.

The 7-Step CI Model You Can Start This Week

The CI Blueprint: Identify → Baseline → Target → Plan → Act → Measure → Embed. A repeatable model lightweight enough for a two-person IT team — no tooling, no budget, no project plan required.

Session content subject to refinement — core themes confirmed, specific examples may evolve.

May 13, 2026 Kickoff

Event Details & Agenda

Our first Sarasota gathering — come for the midday session, meet the room, and leave with at least one idea you can actually use.

Venue & Details

Wednesday, May 13, 2026
11:30 AM EDT — doors open, networking begins
Gulf Coast's Sarasota Philanthropy Center
1549 State St, Sarasota, FL
View on Google Maps →

Questions about parking or accessibility? Email ryan@tidelineinsights.com

Free — no cost, no catch. Just RSVP so we can plan.

Midday Schedule

11:30
AM
Doors Open — Casual Networking Grab a seat, meet the room. No agenda yet — just humans doing the human thing.
12:00
PM
Welcome & Quick Intros Kickoff Session Ryan opens the gathering. Quick round of who's in the room — name, role, one thing you're working on.
12:10
PM
Presentation Tickets Flow. Nothing Changes. — why IT teams keep fixing the same things, and the practical CI framework that actually breaks the cycle. View Presentation Online ↗
12:45
PM
Open Discussion & Takeaways Open floor Q&A, group discussion, and your one action item to take back to work.
Sarasota Philanthropy Center — Sarasota ITSM meetup venue
Reserve Your Seat

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Email Ryan

Frequently Asked Questions

100% free. No registration fee, no membership cost, no upsell at the door. The only ask is that you RSVP so we can plan accordingly.
None. ITSM stands for IT Service Management — the practice of delivering and improving IT as a service to the business. Whether you’re a certified ITIL Expert or you’ve never heard of a service catalog, you’re welcome here. We keep the conversation accessible and skip the jargon when we can.
None. We don’t assume you have ServiceNow, a CMDB, or any formal ITSM tooling. The session is designed for teams working with whatever they have — even if that’s just email and a spreadsheet.
About 90 minutes total — 30 minutes of networking, a 35-minute practitioner session, and 20–25 minutes of open discussion.
Please do — the more the merrier. Just have them RSVP separately so we have an accurate headcount.
The May session is Tickets Flow. Nothing Changes. — a 35-minute deep dive into ITIL 4’s Continual Improvement practice. You’ll leave with a method to identify your highest-leverage improvement opportunity, a CI register you can start in a spreadsheet on Thursday, and three metrics you can pull from your existing ticketing system today. The full framework and templates are available in the companion article — the full presentation is also available online at this site.
Want to present or suggest a future topic? Email ryan@tidelineinsights.com — the bar is simple: be useful to someone in the room. We welcome practitioners at any level sharing what they’ve learned, what’s worked, and what hasn’t.
Yes. Each session is paired with a companion article on the Tideline Insights blog covering the full framework, templates, and recommendations from the room. The full presentation is available online at this site, and each companion article covers the complete framework, templates, and recommendations from the room.
Yes. Sponsorship opportunities exist for organizations interested in supporting the meetup — think venue, refreshments, or event costs. We maintain a strict no-sales-pitch policy: sponsors don’t get airtime, product demos, or lead lists. If you’re interested in supporting the community, email ryan@tidelineinsights.com and we’ll talk through what makes sense.
Yes. We’re looking for local companies willing to provide meeting space — a conference room, training room, or event space that fits 20–30 people. Hosting helps keep the meetup free, makes it more accessible, and gives your team visibility in the local IT community. No sales time, no product demos — just a great space. Email ryan@tidelineinsights.com if you’re interested.
If you registered but can’t make it, cancel your RSVP using the link in your confirmation email so we can open your spot to someone on the waitlist. If we need to cancel or reschedule the event, all registered attendees will be notified by email at least 5 business days in advance.
No. This meetup is independently organized by Ryan Holzer through Tideline Insights. It has no formal affiliation with AXELOS, PeopleCert, ServiceNow, or any other vendor or body.
Brought to You By

The Meetup Is Free. Going Deeper Is Optional.

These free community events are organized and sponsored by Tideline Insights — an ITSM consulting practice that helps IT organizations build structure, improve service delivery, and get out of firefighting mode. When your team is ready to move from ideas to execution, Tideline Insights can help — gap assessments, roadmaps, process design, and hands-on implementation support. No enterprise price tag, no 12-month timelines.

How Tideline Insights Helps After the Meetup

  • Discovery and current-state analysis — gaps, bottlenecks, and priorities before a single recommendation is made
  • Process design and documentation — value stream mapping, workflow design, and waste removal
  • Continual improvement practice — measurement frameworks, improvement backlogs, and a CI cadence that sticks
  • Organizational change management — adoption plans, cultural readiness, and stakeholder buy-in
  • Strategic advisory — an ITIL Expert on your side for leadership decisions, escalation guidance, and strategic planning